Legal information
Return, Cancellation and Order Problems
Cancellation, defective product notification, refund and solution process for flower orders.
Effective date: August 21, 2026 Seller and data controller: Lara Çiçek Abbas Yılmaz (Sole Proprietorship) Trade name: Lara Çiçek Tax office: Başakşehir Tax identification number: 37529113720 Address: Bahçeşehir 2nd Section Reference Site, Pazartürk Cad. No:8Z, 34510 Başakşehir/İstanbul Phone: +90 212 287 06 00 Email: info@bahcesehirlaracicek.com Website: https://bahcesehirlaracicek.com You can send your requests to info@bahcesehirlaracicek.com or +90 212 287 06 00 along with the order number.
Order cancellation
Before your order starts to be prepared, you can create a cancellation request from the order tracking screen in your account or contact us. Live flowers and personalized products that have started to be prepared may not be cancelled, as they are perishable or specially prepared for you. When your cancellation is confirmed, the amount you paid will be It is sent back to the method and you are notified.
Delivery or product problem
If the product is incorrect, missing, damaged, significantly different from your order, or undeliverable, please contact us on the day of delivery, if possible. Order information, a brief description of the problem, and images taken close to delivery, if any, will help us finalize your request faster. Subsequent notifications may affect your rights arising from the law. It does not eliminate itself.
Fee refund
If a refund is decided due to cancellation or product issue, the amount will be sent to the card or payment method you used with payment. We will let you know when we complete the process. The time it takes for the amount to be reflected in your account may vary depending on the processing time of your bank or payment institution.
Your legal rights
These explanations do not limit your rights arising from the Consumer Protection Law No. 6502 and relevant legislation regarding defective goods and services. In case of dispute, you can apply to the Consumer Arbitration Committee or Consumer Court within the applicable monetary limits.